General terms and conditions of business
Delivery and payment conditions
The www.blueterroir.de website is intended for your use only if you are of legal age to purchase alcohol according to the laws of your state of residence or the state from which you are ordering. If this does not apply to you, you may be violating the laws and regulations of the state in which you live. In this case, you should leave this website immediately. Please leave this website now if you do not comply with or accept the general terms of use.
Delivery
Delivery is handled by Hermes . Shipping costs for deliveries to a destination address within the Federal Republic of Germany, including VAT, are:
1-6 bottles - 6.90 euros
from 7 bottles - 9.99 euros
Additional charges apply for shipments with a goods value of €500 or more for transport insurance, as well as for urgent and express shipments. In the event of a cancellation, you will be responsible for the return shipping costs. Delivery is generally by mail; for larger quantities, or by arrangement, by freight forwarder. In extreme outdoor temperatures, we reserve the right to hold orders and, if necessary, coordinate a delivery date with you.
Shipping conditions
DOMESTIC SHIPPING COSTS
We deliver all items at the stated gross prices free of charge within Germany for orders over €99.00. For orders below this price limit, the above-mentioned prices per kilogram apply for deliveries to a receiving address within Germany. Delivery is generally via Hermes ; for larger quantities, or by arrangement, we will use a freight forwarder. Only in extreme outside temperatures do we reserve the right to hold orders and, if necessary, coordinate a delivery date with you. Deliveries via fresh food delivery service are possible, but may result in higher transport costs.
SHIPPING COSTS ABROAD
For international mailings up to the German border, the same conditions as above apply; from the border, we will invoice the actual costs incurred according to the Hermes price list.
Prices
The prices listed in the shop are gross prices and include statutory VAT. They are not subject to discount.
Partial deliveries
If a wine is temporarily out of stock, we will deliver it as soon as possible after consultation. If the order exceeds the free delivery limit, both deliveries will be free of charge. If an order includes wines that are clearly not available until a later date, the freight costs will be calculated separately for both partial deliveries.
pay
You can pay with the following payment methods
- Paypal
- Credit card (Visa, Mastercard, Amex)
- by invoice via Klarna
- maestro
- Apple Pay
- Google Pay
- Immediately
- UnionPay
The prices listed in the respective offers represent final prices. They include all price components, including any applicable taxes such as VAT. Only in the case of cross-border deliveries may you be required to pay additional taxes (e.g., in the case of an intra-community purchase) and/or duties (e.g., customs duties) in individual cases. However, these taxes are not payable to the seller, but rather to the relevant customs or tax authorities.
Warranty
We ensure that our wines are not damaged during transport due to weather conditions or improper storage. Proof of any damage is the responsibility of the buyer. Upon receipt of a delivery, please be sure to check the quantity and packaging and have the driver confirm any defects, missing items, or breakages so that we can arrange replacements immediately. Unreported shortages or damage cannot be replaced later. Images, bottles, and labels are examples and do not always correspond to the actual vintages or information provided in the offer.
We guarantee this. We assume that you have read and accepted our terms and conditions as legally binding.
Cork taint is not a reason for complaint and does not lead to a free right of return.
Right of withdrawal
We guarantee the outstanding quality of the wines we offer with our good name. If, contrary to expectations, you are not satisfied with one of our wines, we will take back unopened bottles free of charge. You can cancel your order within a period of two weeks. This period begins after you receive this written notice and not before you receive the delivery. If you only receive the written notice after the contract has been concluded, the cancellation period is one month. To meet the deadline, it is sufficient to send the goods back or to send the return request to Blue Terroir UG in a timely manner . The cancellation must always be made in writing or on another durable medium. A reason is not required. However, it would be great if you could tell us the reason for the return. You will bear the cost of returning goods with an order value of less than 40 euros, unless the delivered goods do not correspond to those ordered. We will bear the cost of returning goods valued at more than 40 euros. If you have already used the goods, we are entitled to demand compensation for this. Furthermore, you are obliged to compensate for any loss in value if the goods were damaged by you.
Consequences of revocation
In the event of an effective cancellation, both parties must return the services received and surrender any benefits derived (e.g., interest). If you are unable to return the service received in whole or in part, or only in a deteriorated condition, you may be required to pay us compensation for the value. This does not apply if the deterioration of the goods is solely due to their inspection, as would have been possible in a retail store. Otherwise, you can avoid the obligation to pay compensation by not using the item as if it were your own property and refraining from anything that could impair its value. Items that can be sent by parcel must be returned at our risk. Items that cannot be sent by parcel will be collected from you. You must fulfill any obligations to reimburse payments within 30 days of sending your cancellation notice. You will be responsible for the return shipping costs if the goods delivered correspond to those ordered and if the price of the returned item does not exceed €40, or if, in the case of a higher price, you have not yet paid the consideration or a contractually agreed partial payment at the time of cancellation. The right of cancellation does not apply to: * Goods manufactured to customer specifications or clearly tailored to personal needs, or which, due to their nature, are not suitable for return, or are liable to deteriorate quickly, or whose expiration date would be exceeded; * Audio or video recordings or software, provided that the delivered data carriers have been unsealed by you; * Newspapers, magazines, and illustrated magazines. - End of cancellation policy -